繁體中文
陳積志（Mr. Jack Chan Jick-chi）現任申訴專員。他在香港出生及接受教育，先畢業於香港大學，其後在英國牛津大學聖艾德蒙學院、美國哈佛大學甘迺迪政府學院及北京國家行政學院進修。他服務香港政府近四十年，曾在多個決策局及部門擔任首長級職位，包括前公務員事務科、前保安科、大學教育資助委員會、前工務局、前環境運輸及工務局、發展局、前民政事務局及民政事務總署，涉獵公務員管理、保安、教育資助、工務工程、環境運輸及民政等範疇。二〇一七年八月，他獲委任為第五屆香港特別行政區政府民政事務局副局長，並於二〇二二年一月二十四日至六月三十日期間獲委任為署理民政事務局局長。二〇二四年四月一日，他根據《申訴專員條例》（第397章）獲行政長官委任為申訴專員，任期五年。申訴專員公署負責調查市民對政府部門及主要公營機構行政失當的投訴，並透過主動調查及調解等方式，促進公共行政的公平、有效及問責。他上任後積極推動以調解方式處理申訴，並加強部門之間的協作。他亦出任國際申訴專員協會（IOI）澳大拉西亞及太平洋區總監，並為該會董事會成員及章程常設委員會主席。申訴專員公署獨立於政府行政部門運作，可直接調查市民的投訴，亦可主動展開調查，並可公布調查報告及建議；公署的調查範圍涵蓋政府部門及主要公營機構，但對警務處及廉政公署等個別機構的投訴須經行政長官轉介。陳積志上任後公布多項主動調查結果，涵蓋動物福利、公共設施管理及部門服務等議題，並推動以調解方式快速處理申訴，藉此減少爭議及節省時間。二〇二五年，他率領公署發表周年報告，總結投訴處理及主動調查的成果，並就改善公共行政提出建議。
English
Mr. Jack Chan Jick-chi is The Ombudsman of the Hong Kong Special Administrative Region. Born and educated in Hong Kong, he graduated from the University of Hong Kong and later studied at St Edmund Hall, Oxford, the Harvard Kennedy School and the National Academy of Administration in Beijing. He served the Hong Kong Government for nearly 40 years as a directorate officer in various bureaux and departments, including the former Civil Service Branch, the former Security Branch, the University Grants Committee, the former Works Branch, the former Environment, Transport and Works Bureau, the Development Bureau, the former Home Affairs Bureau and the Home Affairs Department, covering civil service management, security, education funding, works, environment and transport, and home affairs. In August 2017 he was appointed Under Secretary for Home Affairs in the fifth-term HKSAR Government, and he served as Acting Secretary for Home Affairs from 24 January to 30 June 2022. On 1 April 2024 he was appointed The Ombudsman by the Chief Executive under the Ombudsman Ordinance (Cap. 397) for a five-year term. The Office of The Ombudsman investigates complaints about maladministration by government departments and major public organisations, and promotes fair, effective and accountable public administration through direct investigation and mediation. Since taking office he has promoted the use of mediation to resolve complaints. He is also Director of the Australasian and Pacific Region of the International Ombudsman Institute and an IOI Board Member. The Office of The Ombudsman operates independently of the executive branch. It investigates complaints directly, may launch direct investigations and can publish its investigation reports and recommendations. Its remit covers government departments and major public organisations, although complaints against certain bodies, such as the Police Force and the ICAC, must be referred by the Chief Executive. Since taking office Mr. Chan has announced the results of various direct investigations covering animal welfare, the management of public facilities and departmental services, and has promoted the use of mediation to resolve complaints promptly. In 2025 the Office published its annual report summarising its complaint-handling and direct investigation work and making recommendations to improve public administration.
